Customer service is available via chat, email or phone. If our team requests photos or videos for your ticket, but if this is not something you can do with your eyes closed, please take a moment to familiarize yourself with this How-To guide to uploading. Note: wording and icons may vary from phone to phone.
From the Support Chat
By clicking on the support icon in the lower right corner of the Ameriwood Home screen, you can ask questions or get in touch. To upload photos or videos using this feature, fill in your name, email address, and description, then click on paperclip icon under attachments.
For Apple devices, you will choose an action. You can take photos (jpg) or videos (mp4) in real time using by selecting Take Photo or Video or select from ones you have previously taken by clicking Photo Library.
With either option, attachments will either show an uploading status or the size once completed. Files must not exceed 50 MB or surpass 5 attachments.
Videos can be very helpful, particularly if a sound or moving part such as a door or drawer is the culprit. The better the quality of your camera, the shorter the video must be in order to stay below that 50 MB threshold. Ten seconds is generally sufficient for us to understand an issue.
When photos and/or videos are attached, click send. You will receive an automated response indicating your ticket number prior to a representative reaching out. If you have more to add, you can then respond to that ticket.
From an Email Request
Photos or videos may need to be taken ahead of time using your phone's camera. To attach, click on the paperclip to view photos, camera feature (if available), or other attachments. Once selected, photos will appear in the body of your email.