Customer service is available via chat, email or phone. If our team requests photos or videos for your ticket, but if this is not something you can do with your eyes closed, please take a moment to familiarize yourself with this How-To guide to uploading. Note: wording and icons may vary from phone to phone.
From the Support Chat
By clicking on the support icon in the lower right corner of the Ameriwood Home screen, you can ask questions or get in touch. To upload photos or videos using this feature, fill in your name, email address, and description, then click on paperclip icon under attachments.
For Androids devices, you will choose an action. You can take photos (jpg) or videos (mp4) in real time using either your phone's camera or camcorder, or select from ones you have previously taken by clicking files.
With either option, attachments will either show an uploading status or the size. Files must not exceed 50 MB.
Videos can be very helpful, particularly if a sound or moving part such as a door or drawer is the culprit. While the length of the video is not as relevant as the size of the attachment, usually around 10 seconds is sufficient for us to understand the issue.
When photos and/or videos are attached, click send. You will receive an automated response indicating your ticket number prior to a representative reaching out. If you have more to add, you can then respond to that ticket.
From an Email Request
To attach a photo or video via email, you must first take these using your phone's camera. Once done, these will be available in the attachments. Whether you email us directly or respond to an inquiry, click on the paperclip in the upper right corner and select attach file.