If any step in the instructions has you scratching your head, we would be happy to talk you through it. To get us all on the same page, please provide the following:
- A close-up photo of the front cover of your instruction manual. If you cannot send a photo, please provide the number starting with B34, as well as the stamped number from the cover.
- A detailed description of the issues you are experiencing.
- The step # from the manual, if applicable.
- Any photos or videos that help describe the issue.
- Name, shipping address and phone number in case replacement parts are needed.
If you were directed to this article from your current support ticket, please reply back with the above information. To begin a new ticket, email these details to firstname.lastname@example.org for assistance.