What should I do if I’m missing parts?

Just reach out. In most cases we can quickly ship the needed piece or provide direction if it is unavailable. If you have all the necessary information, there is a helpful self service feature, but if not, you can also contact us through email at [e-mail] or at 1-800-489-3351. From the help desk home screen, click on replacement parts:

Next, enter the model number for your unit in the search bar. The model number can be found near the top of the assembly instructions, on the outside of the box, on a white sticker located on the back panel of the unit, on the product page of our website. It would primarily be numbers, but might have some letters tacked on at the end, such as COM. 

Additional information is for the most part self explanatory, such as your name, address and phone number. Boxes such as the pack date might give you pause, but we have included examples to make this easier. 

Both the part number and the coordinating letter can be found on pages 3-6 in the instruction manual under the coordinating letter. The part number is much more specific than the letter and ensures accuracy in replacement parts. Please be as specific about the reason as possible, and select from the dropdown the one that most nearly represents your situation.